Expo West 2024: EMBRACING TRANSFORMATIONAL LEADERSHIP

Leadership transformation

Ir Thompson John, JP Morgan Chase equities technology transformation executive, uses Satya Nadella's experience raising a son with cerebral palsy to illustrate how personal adversity can reshape corporate empathy, accessibility investment, and inclusive hiring at Microsoft after 2014.

From command to purpose

She contrasts command-and-control management with transformational leadership: emotional intelligence, feedback-seeking, purpose beyond bottom line, paid parental leave expansion, psychological safety to fail fast, and diversity of thinking as an innovation driver supported by research.

Collective intelligence

Drawing on agile mindset rather than tools alone, she advocates collective estimation, continuous collaboration, and tapping human plus machine intelligence across a two-thousand-person global organization. Leaders, she argues, can influence society beyond the firm by embedding CSR values such as those emphasized during Chase UK rollout.