2017 Day 2 Zeke Vogts, Christian Unger: Gaps in the Agreement
2017 Day 2 Zeke Vogts, Christian Unger: Gaps in the Agreement.
Summary
Zeke Vogts and Christian Unger from the Translational Research Institute discuss Gaps in the Agreement on outsourcing SLAs. They cover mismatched vendor requirements, multi-vendor stack failures, RACI matrices, cloud migration satisficing, and incident management across layered PaaS and IaaS vendors in healthcare.
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